Valid for reservations made through various channels:
AIRBNB, BOOKING, VRBO, LOCATION.COM
BOOKING TERMS AND CONDITIONS
1. ACCEPTANCE — Booking implies acceptance of the following general conditions.
2. USER — The person making the reservation must be of legal age and is responsible for the veracity of the information provided. All guests making up the reservation must be properly identified (babies, children and adults). The data of all foreign guests will be sent to SEF (Portuguese Foreigners and Borders Service). Only guests named in the reservation are allowed in the accommodation. The person responsible for the reservation must sign the reservation agreement upon check-in and will be responsible for the other guests, especially with regard to compliance with the accommodation rules.
The customer will scrupulously respect the house rules indicated on the front and back of this document.
For LONGSTAYS the same rules apply;
3. PREPAYMENT — The reservation system requires prepayment of the total amount of the reservation. Payment must be made by credit or debit card through the platform. The reservation is subject to acceptance of payment by the bank.
For LONGSTAYS the same rules apply;
4. RESERVATION CONFIRMATION — After successful payment, the customer will receive reservation confirmation by email.
For LONGSTAYS the same rules apply;
5. CANCELLATION and/or REFUND POLICY — This Cancellation and/or Refund Policy applies to all reservations made on the Alojamentolocal.com platform.
Non-Refundable Rate:
100% refund for cancellations made within 48 hours of booking (not applicable to bookings made less than 15 days before check-in);
50% refund for cancellations up to 15 days before the day of arrival (not applicable to reservations made within 15 days of check-in);
In other cases, our cancellation policy does not provide for any type of refund.
Refundable Rate:
100% refund for cancellations up to 60 days before arrival for stays from 06/01 to 09/31.
100% refund for cancellations up to 30 days before arrival day for stays in the remainder of the period.
In other cases, our cancellation policy does not provide for any type of refund.
*For reservations of 28 nights or more, cancellation policies are shown in the general booking conditions.
*Bookings cannot be exchanged between accommodations.
6. AUTOMATIC CANCELLATION / NO-SHOW — If the person responsible for the reservation does not appear on the day of check-in between 4:00 pm and 7:00 pm, does not request any of the Late Check-in options, and remains uncontactable, the reservation will be cancelled due to lack of attendance (NO-SHOW). The reservation amount is not refunded and the accommodation is made available for a new reservation.
For LONGSTAYS the same rules apply;
7. INFORMATION — All information provided by the person responsible for the reservation is kept on a secure server. We guarantee that only the reservations team will have access to this information and that they will only use it to process the reservation in question or to communicate relevant promotions and offers.
For LONGSTAYS the same rules apply;
8. OCCUPANTS — The person responsible for the reservation undertakes to inform BED AND SUN UNIP. LTDA. the number of individuals making up the reservation does not exceed the maximum capacity of the accommodation in question.
If the property is occupied by a greater number of occupants than previously stated in Guest Details or exceeds the maximum occupancy of the property, unless expressly authorized and if applicable, it may result in extra charges or termination of the reservation without any refund or compensation.
For LONGSTAYS the same rules apply;
9. CLEANING — The accommodation is provided to the guest in a duly clean condition, the guest undertakes to return the accommodation reasonably clean, in particular without food remains and rubbish.
CLEANING DURING STAY (LDE):
Two modalities:
LDE – Changing bed linen, changing towels, collecting garbage, tidying the kitchen, cleaning the bathroom.
SIMPLE LDE – Changing towels, collecting garbage, cleaning the kitchen
LDE is optional for stays between 8 and 10 nights.
The LDE is mandatory for all stays over 11 nights during high season.
The LDE is mandatory for all stays over 15 nights during low season.
LONGSTAYS – The LDE must be carried out every 15 days. If the guest does not accept, an INSPECTION must be scheduled as an alternative (checking the cleaning status and general care of the accommodation).
EXTRA CLEANING – Guests can hire our cleaning service with towel change. This service costs: €40+VAT for T1, €50+VAT for T2, €75+VAT for T3, and requires
ACCESS PERMISSION – At the time of check-in, the guest will be asked for permission to access the accommodation on the date scheduled for cleaning.
11. CHANGES — We reserve the right to change the reserved accommodation to one with similar or better characteristics in case of force majeure. These changes will be at no cost to the customer.
For LONGSTAYS the same rules apply;
12. DEPOSIT and/or DEPOSIT — The mandatory deposit will be blocked or charged to the card through an automatic payment terminal (TPA) at the time of check-in. A different debit or credit card may be used than the one used to pay for the reservation.
AMOUNT: The amount to be blocked is specified in the accommodation characteristics. In the case of LONGSTAYS, the amount charged will be equivalent to 1x the monthly amount.
RETURN: The amount will be unblocked or returned in full within 30 days after the check-in date, unless damage is found to the apartment's infrastructure, furniture and/or equipment, or in situations of extreme filth.
EXCEPTIONS: For reservations by groups of young people, the deposit amount may be charged double.
In all cases, failure to pay the deposit will prevent check-in and subsequent enjoyment of the accommodation. No amount paid for the reservation will be refunded.
Any damage or loss that may be caused during your stay, as well as extra cleaning costs, may be deducted from the deposit or charged directly to your credit card. An additional fee of $200 will be charged in case of damage.
13. CHECK-IN — Check-in must be done by the person responsible for the reservation. Alternatively, it can be carried out by one of the reservation constituents, provided that they are of legal age and that this information is communicated in writing to the reservations department.
CHECK-IN AT NORMAL TIME— between 4pm and 7pm;
LATE CHECK-IN — after 7pm;
If the person responsible for the reservation is unable to arrive before 7:00 pm, a late check-in will be carried out using the MasterLock system (key safe). Instructions for using this system will be sent on the day of check-in. The person responsible for the reservation undertakes to arrange a meeting with the host the following day to sign the reservation agreement and/or carry out any other formalities that may be requested.
This option is not available for stays of less than 2 nights or for LONGSTAYS;
LATE CHECK-IN IN PERSON — After 7pm with in-person reception at the accommodation. This option is subject to availability and costs €25.
This service can be requested by any guest who prefers to check in in person with a host after 7pm. If you choose this service, you will not need to go to the office the next day to sign the reservation form, block the deposit amount, or other formalities.
If your reservation is a SHORTSTAY (less than 2 nights) or LONGSTAY (long stays) and you are unable to arrive at the accommodation before 7:00 pm, you will be required to pay the in-person late check-in fee.
14. CHECK OUT
TIME: Check-out time is 10am. For every 30 minutes of delay in departure, up to R$50.00 may be charged.
DELIVERY OF ACCOMMODATION: The client undertakes to leave the apartment in the same conditions in which he found it at the time of check-in, namely with regard to the preservation and arrangement of the infrastructure, furniture and equipment. It is the guest's responsibility to wash the dishes used and deposit their waste in an appropriate place.
Failure to comply with these rules may result in an additional fee being charged.
For LONGSTAYS the same rules apply;
15. INVOICES — If the guest wishes to receive an invoice, they must send the billing details at the time of booking. To issue the invoice, you will need your CPF, name, and full address.
For LONGSTAYS the same rules apply;
16. RULES — It is forbidden to make noise between 10:00 pm and 9:00 am. No parties or events are allowed. Smoking is not allowed. Pets are not allowed.
An additional fee of €200 may be charged for failure to comply with these rules, to cover any coordination costs and/or compensation to guests with subsequent reservations.
It is expressly forbidden to hold parties and make excessive noise inside the apartment and in common areas. In case of complaints from neighbors and/or notification of the police, Bed and Sun may require the client to leave the apartment immediately and the deposit will be forfeited, without any right to claim or compensation. The hours of silence between 10pm and 7am must be especially respected.
For LONGSTAYS the same rules apply;
17. FINES — The following penalties/fines will apply if our policies are not followed:
1) Check-out must be done by 10am. Our cleaning crew arrives shortly after. Check-out after 10am, without approval, costs €100 more for each hour.
2) Please respect our neighbors and keep the noise level (below 80 decibels) down after 11pm. Violation of the Noise Policy will result in an additional $500.00 fee.
3) Parties and events are not allowed - Failure to comply with this rule will result in an additional $1000.00 fee.
4) Smoking is prohibited inside the property. Failure to comply with this rule will result in an additional payment of R$500.00.
5) Animals are not accepted in the accommodations without prior permission, which may be subject to an extra charge. Violation of the Pet Policy will result in an additional $500.00 fee.
6) You should never leave the keys inside the property's front door. If it is necessary to force open the property door for this reason, the guest will be responsible for all expenses, namely the payment of the locksmith, payment of the locks, payment of copies of the keys, payment of the key folding and any other expenses that may be necessary. The additional payment will be between R$300.00 and R$500.00.
7) You must leave the dishes washed and take the trash to the trash can. Failure to comply with this rule will result in an additional $200.00 fee.
8) At the time of check-out, you must turn off all lights and electronic devices, namely television and air conditioning. Failure to comply with this rule will result in an additional payment of $400.00.
9) At the time of your check-out, you must confirm that all windows and doors are closed. Failure to comply with this rule will result in an additional $200.00 fee.
10) If a key is lost during the stay or at check-out, the amount paid by the guest will be the equivalent of the purchase price of a new lock, key copies and labor. The additional payment will be between R$ 200, 00 - R$ 500.00.
11) The client will be responsible for the costs arising from the trip to open the door of the property in case of loss, theft or forgetting of the keys inside the apartment, or other costs of locksmith services in case of misuse of the keys or locks of the apartment. If it occurs outside reception opening hours, there is an additional fee of R$30.
18. LONGSTAYS — For stays of 28 nights or more, in certain accommodations, we offer special booking conditions:
The rental price is calculated monthly and includes cleaning every 15 days, water and internet costs. If the guest does not accept cleaning, an INSPECTION must be scheduled as an alternative (checking the cleanliness and general care of the accommodation).
Electricity bills are paid separately at the end of each month, after consumption has been measured. The amount paid for electricity is calculated from a device that collects guest consumption data.
At the time of check-in, payment of a deposit (equivalent to the monthly rent amount) is required, which will be returned at the end of the stay after checking the accommodation (see item 7).
The check-out procedure applied is the same as that presented in point 7. Check-out.
18.1 LONGSTAYS - Cancellation Policy - To receive a full refund, guests must cancel within 48 hours of booking and cancellation must occur at least 28 days prior to check-in date.
If guests cancel after check-in, the full amount of the nights spent by the guests in the space will be paid, in addition to the amount for the 30 nights following the date of the reservation.
If guests cancel less than 30 nights prior to departure date, the full amount is payable for all remaining nights.
BED AND SUN, UNIP. LTDA
January 31, 2025